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How responsive is births deaths and marriages?

Got myself in a pickle, need a new birth certificate but don’t have any regular ID – so I’ve emailed an enquiry about how to get it in such case.

Can’t call BDM or go into the physical shop front (apparently they both closed during the pandemic and haven’t reopened, so all you can do is email), been waiting a while and wondering if anyone else has had much interaction with them?

Edit: Appears it could be a long time from some of the responses. Thanks to /u/UtetopiaSS who’s effectively provided the info I needed from BDM anyway in their answer. That said depending on what the deal is with BDM customer-office not being open I could still be in a pickle. Thanks all

Edit 2: Sorry I didn’t realise this was already a big issue: https://www.abc.net.au/news/2021-04-23/victorians-wait-months-for-births-deaths-marriage-certificates/100090812


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